In today’s dynamic business environment, Know Your Customer (KYC) processes are more critical than ever. However, these are often complex and time consuming particularly during client onboarding. At Deutsche Bank, we are optimising our KYC services to address these challenges; delivering a seamless and personalised experience for our corporate clients.

Our newly launched digital solution called dbWelcome streamlines the KYC review process. It does this by enhancing risk management and ensures adherence to regulatory standards across all jurisdictions Deutsche Bank operates in. Designed with your needs in mind, dbWelcome via Deutsche Bank’s online platform combines efficiency with precision, enabling you to focus on your core business priorities.

Step 1: Your relationship management team will contact you directly ahead of your KYC Review to discuss your participation in dbWelcome. As part of this, they will confirm details of the KYC contact person who will be provided with access to dbWelcome to complete KYC requests.

Step 2: Once access is granted to the KYC contact person, they will follow steps to activate their dbWelcome account. These instructions can be found here.

Step 3: Wait for response – digital KYC requests will be sent to the nominated KYC contact person on dbWelcome according to the KYC schedule & they will receive an email notification to confirm when this is ready to be completed.

Please contact our Electronic Banking support team for technical issues relating to activation of your dbWelcome account: